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By accessing and using the website www.oceano3.com (“ OCEANO3™”), you agree to these conditions. Please read them carefully.

This web site’s terms and conditions of use (the "Terms and Conditions") is an agreement between the visitor ("you") to this web site and Neptune Wellness Solutions. (“Neptune”). In consideration of Neptune providing you with access to OCEANO3TM, you hereby accept and agree, without limitation, to the Terms and Conditions and that you intend to be legally bound by them. If you do not agree with these Terms and Conditions, we ask that you refrain from further accessing or using OCEANO3™.

Privacy

Please review our Privacy Notice, which also governs your use of OCEANO3™, to understand our practices.

Copyright

All content included in or made available on OCEANO3™--such as text, graphics, logos, images and audio clips--is the exclusive property of Neptune Neptune Wellness Solutions. (“Neptune”) or its content suppliers, and is protected by Canadian and international copyright laws.  The compilation of all content included in or made available through OCEANO™ is the exclusive property of Neptune and protected by Canadian and international copyright laws.

Trademarks

All product names, logos and trademarks, whether or not appearing with the trademark symbol, are trademarks of Neptune or of its affiliate. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through OCEANO3™ are trade-marks or trade dress of Neptune or its affiliate, in Canada and/or other countries.

Disclaimer 

Neptune uses all reasonable efforts to include accurate and up-to-date information on its website  www.oceano3.com. Neptune makes no warranties or representations as to its accuracy. All users agree that all access and use of the OCEANO3™ website and the content thereof is at their own risk. Neither Neptune nor any party involved in creating, producing or delivering the OCEANO3™ website shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of or inability to use the sites, or any errors or omissions in the content thereof. This website contains information intended for residents of the Canada. Other countries may have regulatory requirements or medical practices which are different than those in Canada.  OCEANO3™ products are available through www.oceano3.com. Documents displayed by through the OCEANO3™ website on the World Wide Web, and portions thereof, may not be copied, reproduced, published, translated, modified, distributed or otherwise used in any form without the express written consent of the copyright owners other than for non-commercial individual reference with all copyright or other proprietary notices retained.

The laws of certain jurisdictions, including Quebec’s Consumer Protection Act, do not allow limitations on implied warranties or conditions or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the below disclaimers, exclusions or limitations might not apply to you, and you might have additional rights.

The OCEANO3™ website and all information, content, material and products made available to you are provided by Neptune on an "as is" and "as available" basis, unless otherwise specified in writing. Neptune makes no representations or warranties of any kind, express or implied, as to the information, content, materials and products included on or otherwise made available to you through the OCEANO3™ website, unless otherwise specified in writing.

Not applicable to Quebec consumers : To the extent permitted by law, the user accepts to compensate Neptune, its officers, directors or employees for any improper use of the Site and any breach to the Conditions of Use. Should the user incur any prejudice or be in disagreement in any manner whatsoever with the Conditions of Use, the user should exit the Site immediately. The user expressly acknowledges and agrees that Neptune, its officers, directors, employees or agents cannot in any way be prosecuted for damages incurred by the user as a result of using the Site and no damage whatsoever shall be paid to the user.

Terms & Conditions

By using the OCEANO3™ website, you accept these terms and conditions of use. Neptune reserves the right, at its discretion, to modify, add or remove portions of these terms and conditions at any time. Your continued use of this website following the posting of changes to these terms and conditions will mean you accept those changes. 

Location and Law

The Site is physically located on servers, and is administered by Neptune from its offices in, Province of Quebec, Canada. By accessing the Site, you and Neptune agree that all matters relating to access to, or use of the Site and all of the communications, transmissions and transactions associated with the Site shall be deemed to have occurred in the Province of Quebec, Canada, and shall, together with these Terms and Conditions, be governed by the laws of the Province of Quebec and the laws of Canada applicable therein, without regard to the conflicts of laws principals thereof. You and Neptune also agree and hereby irrevocably submit and attorn to the exclusive personal jurisdiction and venue of the courts of the Province of Quebec with respect to such matters.

Site Policies, Modification, and Severability

Please review our other policies, such as our pricing policy, posted on the OCEANO3 site. These policies also govern your use of the website. We reserve the right to make changes to our site, policies and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Product Descriptions

Neptune attempts to be as accurate as possible. However, Neptune does not warrant that product description is accurate, complete, reliable, current, or error-free. If a product offered by Neptune is not as described, your sole remedy is to return it in unused condition. 

Product Information

Neptune cannot guarantee the availability of the product described on this website due to unavailability of supply or for other reasons. All prices shown are before any applicable tax. We reserve the right to limit quantities and to correct errors or omissions prior to processing a purchase request. While we endeavour to provide accurate product and pricing information, pricing or typographical errors may occur. Neptune does not warrant the accuracy of pricing, specifications or other product information contained herein and any information included is subject to change at any time. Without limiting the generality of any other terms and conditions on this website, we do not accept liability for any errors or omissions which may be found or for unavailability of the product. 

Consult your licensed health care professional before starting any new supplement regime and with any medical questions you might have. OCEANO3™ is not intended to diagnose, treat, cure or prevent any disease.

Fraud

Neptune has the right to close customer accounts in cases of fraud and/or misappropriation of information and/or illegal use of this website.

Purchase Terms

These Terms apply to your purchase of our product from oceano3.com (“Site”) and do not alter the Terms & Conditions that govern your use of the Site.

Order Process and Shipping

Orders are processed electronically. Once you have completed your order and it has been validated through our checkpoint process, the product is released for delivery and you will receive a shipping confirmation email including an order tracking number, which will allow you to track your product with Canada Post and US Postal Service and see an estimated date of delivery. Orders will be processed within 3 business days. Neptune will ship to any address in Canada or the United States unless it is commercially unfeasible. Neptune is not responsible for any custom and/or duty fees that may be incurred upon delivery. Neptune reserves the right to refuse or cancel orders where there is no commercially reasonable shipping option, and Neptune shall not be liable for cancellation of that orders other than reimbursing the sums already paid. If an ordered item is damaged during shipping, is incorrect, or missing, you must immediately contact us.

Credit Card Payment Processing

We accept Visa® and Mastercard® as forms of payment. Product will be shipped upon credit card authorization in the amount of your order. Your credit card must be valid, genuine and you must be authorized to use it. If the charge is not authorized or accepted, Neptune reserves the right to cancel your order without notice and with no further liability or obligation to you.  Neptune reserves the right to cancel an order at its sole discretion by reimbursing the sums paid and shall not be liable for cancellation of such orders.

Returns, Cancellations, Changes

If you wish to return your purchase of OCEANO3™, contact us at with your order confirmation number to explain the reason for the return. If you need to change or cancel an order after your order has been shipped, contact us.

Testimonials / Comments

Although we love to hear from you, be aware that you have to follow rules when you post on our website. We might remove items that we consider objectionable. Customer testimonials are posted on our web site and may contain personally identifiable information such as the customer’s name. We reserve the right to amend any testimonial to comply with Health Canada regulations.

All comments and different views expressed on this website by others or any exterior links may not reflect our views.

We will remove all content that :

  • Defame, abuse, harass, annoy, stalk, threaten or violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, harassing, annoying, misleading or unlawful material or information.
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • Falsify the origin or source of software or other material contained in a file that is uploaded.
  • Makes any claim or reports an experience that might imply that OCEANO3™ are effective for the diagnosis, treatment, cure or prevention of any disease where OCEANO3™ is prohibited by law or regulation from making such claims itself.
  • Violates any Canadian Law and/or regulation.
  • Contains commercial content, such as advertisements for non-OCEANO3 products or services; or is false, misleading, harassing or annoying in any manner.

Newsletter & Opt-Out

You must subscribe to our newsletter in order to receive information. At any time, if you no longer wish to receive our newsletter and promotional communications, you may unsubscribe by following the instructions included at the bottom of each newsletter or contact us.

Satisfaction Guarantee

We offer a satisfaction guarantee for all purchases. If for any reason you are not completely satisfied with your OCEANO3™ product, simply contact us within 60 days of your purchase date and return the unused portion. You will receive a full refund of the product’s purchase price (shipping and custom fees not included). If you ordered more than one bottle of OCEANO3, only one of the bottles that you return may be open.

Privacy Policy

We are committed to protecting your privacy with technology that is easy and safe to use. This policy applies to the OCEANO3™ website (the “Site”) and governs data collection and usage. By using this Site, you consent to the data practices outlined herewith. Neptune may update this privacy policy to reflect customer or company feedback. You may wish to periodically review this policy to be informed of how Neptune is protecting your information. Neptune is not responsible for the privacy statements or other content on websites outside of the OCEANO3™ website.

Collection of Personal Information

Neptune collects your e-mail address, name, home or work address and phone number. We also collect anonymous demographic information, which is not unique to you, such as your postal code. There is also information about your computer hardware and software that is automatically collected by OCEANO3™. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Neptune for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the OCEANO3™ website.

Use of Personal Information

Neptune collects and uses your personal information to operate the OCEANO3™ website and deliver the product you have requested. Neptune does not sell, rent or lease its customer lists to third parties. Neptune may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Neptune, and they are required to maintain the confidentiality of your information. Neptune keeps track of websites and pages its customers visit within the OCEANO3™ website, in order to determine what OCEANO3™ information is most visited. This data is used to deliver customized content within OCEANO3™ for the benefit of its customers.

Neptune will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the law or comply with legal process served on OCEANO3™ or the site; (b) protect and defend the rights or property of Neptune; and, (c) act under exigent circumstances to protect the personal safety of users of OCEANO3™, or the public.

Use of Cookies

Cookies are unique identifiers that we transfer to your device, to enable our system to recognize your device. Our website uses cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, a cookie simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the OCEANO3™ features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer to decline them, you may not be able to fully experience interactive features, if any, of the OCEANO3™ website.

Security of Personal Information

Neptune secures your personal information from unauthorized access, use or disclosure. Neptune secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption. We reveal only the first six digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It's important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you've finished using a shared computer. 

Contact Information

We welcome your comments regarding our privacy policy. You may contact us to have your personal information corrected or to request that we cease to use this information. 

Conditions of Use, Notices, and Revisions

If you choose to visit OCEANO3™, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, jurisdiction of disputes, and application of the law of the province of Quebec. If you have any concern about privacy, please contact us and we'll try to resolve it.

Our business changes constantly, and our Privacy Policy and our Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check OCEANO3™ frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

When you provide information to Neptune by completing a registration form, submitting questions or comments or feedback concerning Neptune, OCEANO3™ or products and other topics, completing surveys and evaluations and other similar situations, we will use this information to learn more about our customers and their preferences, improve our products, services and the OCEANO3™ sites and for related marketing and research purposes.

Neptune reserves the right to transfer any information submitted by you and retained by Neptune to its affiliate to the extent necessary to perform requested services and provide requested information. Neptune may sell all or part of its business, sell or securitize assets, or merge or amalgamate part or all of our business with other entities. Since customer information and data would normally be a part of such transactions, we may use or disclose such information to other parties included in the transaction, as part of due diligence activities and/or on the completion of the transaction. 

Neptune does not knowingly collect personal information from children under the age of 18. With respect to all content and information you submit to Neptune, including by submitting or posting to the OCEANO3™ site, in providing us with such content and information we rely on you to ensure that you have the lawful right to do so without limitation or restriction. 

Retention 

Neptune will keep your information only for as long as it is reasonably needed to fulfill the purposes for which it was collected, unless and to the extent a longer retention is permitted or required by law. Your information is destroyed when it is no longer needed or it is converted to an aggregated and anonymous form. The length of time we keep your information varies depending on the reason it was collected and the nature of the personal information. For legal reasons, we may keep information beyond the end of your relationship with us. 

Safeguards and Security 

We will use reasonable efforts to protect information that you provide to Neptune once it has been received by Neptune. Neptune employs physical, administrative and technical safeguards, reasonably appropriate to the sensitivity of the information, to safeguard your personal information against loss, theft, misuse, unauthorized access or disclosure and alteration.

Although Neptune uses reasonable efforts to safeguard your information, we cannot guarantee it. Neptune cannot ensure or guarantee that any information you provide to us is completely secure from individuals who might attempt to deliberately evade security measures, including by intercepting transmissions over the Internet. You provide Neptune with your information at your own risk.